Refund policy

Returns are only accepted within 30 days of the date of purchase and are at the sole discretion of Neversink Tools. To be eligible for a return, your item must be unused and in the same condition that you received it. If the product is received by us in unused and undamaged condition and in its original packaging, we will refund your purchase price minus shipping. Shipping costs are determined by the amount either you paid at checkout or If the item shipped free then the amount we paid for shipping. That amount will be deducted from the purchase price. Customer is responsible for return shipping.

Damaged during shipment

UPS and USPS - If you contact us immediately when the item is damaged in shipping or defective upon arrival, we will replace it at no charge. Returns are at the sole discretion of Neversink Tools. We ask that you send the defective item back. In that case we will send you a return shipping label.

Freight - You are required to inspect your delivery before unloading. This may include removing its wrapping or turning the pallet to ensure there is no damage. Take pictures of any damage while it is on the truck and on the pallet. Note the damage on your shipping receipt that you give the driver and take a picture of that receipt. Do not sign the driver receipt until you are sure there is no damage. Do not reject the shipment as this will be considered a return and you will be responsible for freight charges. After completing all of those steps, contact us immediately with all of those pictures. We will replace any broken items that were recorded on the driver shipping receipt.

Warranties

On products which have extended warranties, we ask that you contact us with pictures and a description of the problem. If the situation is determined to fall under a warranty, we will provide a return label within the contiguous U.S. or where we originally shipped the item. You can use the label to ship the item(s) back to us and then we will send replacements. Warranties only apply to the original purchaser and claim approval is at the sole discretion of Neversink Tools. Warranties only apply to retail purchases from Neversink Tools. 
Warranties covering breakage of composite or plastic products only cover breaks or cracks which affect the function of the product  Warranty does not cover cosmetic matters like scratches or dents.